Comments on: Hoover U6485900 Windtunnel Anniversary Self-Propelled Bagged Upright Vacuum Cleaner

By: damiboo

damiboo — Tue, 23 Feb 2010 16:21:00 +0000

and the best part is they had it ready to pick up within 2 hours. Just go to sears.com
Rating: 5 / 5

By: C. Floyd

C. Floyd — Tue, 23 Feb 2010 13:44:04 +0000

I researched vacuums for several months and read both positive and negative reviews. My other vacuum is a Hoover but is old and has weak suction so I thought I could trust the Hoover brand. And, since a popular consumer review source highly recommended this vacuum I decided to buy it.

I haven’t even vacuumed my entire house yet and the vacuum is broken. I am returning it for a refund and will try another brand. Any one know of any MADE IN THE USA brands?
Rating: 1 / 5

By: AWC

AWC — Tue, 23 Feb 2010 11:31:19 +0000

Vacuum arrived on time. Seems to work as advertised. My only problem is that it was missing one of the attachments – a $6 extention wand. I talked to 2 different people at amazon and they contended that such a wand was not included because on their website it only says that the product includes “onboard tools”. I tried to explain to them that the box AND the instruction manual says the wand is included, and that the wand was one of the “on board tools”, yet both people kept insisting that because such a wand wasn’t stated on the website there was nothing they could do. They did give me 2 nonhelpful choices; either I pay to ship it back to Amazon and they would send me a new one, or I could call Hoover and ask them if they could send me the part for free.

So, terrible customer service for a decent product. This very much disappoints me, as I used to buy lots of stuff from Amazon. What I have found over the last few months is that Amazon is great for books and other items that are basically 1-piece things. But items that have multiple pieces, are high value, or are fragile tend to have problems. They should stick to books.
Rating: 1 / 5

By: MM

MM — Tue, 23 Feb 2010 10:23:37 +0000

My review is of the reviews..Unless I’m missing something; it is not clear on individual reviews as to whether the vacuum was purchased new or used…one review said it arrived full of dirt?.. My desire for a review is for ‘New’ vacuums..as you get what you pay for[used dirt?] when buying a used item…
Rating: 5 / 5

By: William T. Sullivan

William T. Sullivan — Tue, 23 Feb 2010 09:13:01 +0000

item was used, full of dirt, not packed properly, and no tools sent, nuff said, so sent it back. hurts amazon for my purchasing. amazons fault, not hoovers, will purchase someplace else
Rating: 1 / 5